Returns
If
you are not 100% satisfied with your order,
we will accept returns within 30 days of purchase.
On
all returns, we
are now charging a mandatory restocking fee.
It will automatically be deducted from the
refunded amount.
The restocking fee is the greater
of these two amounts
All
returns must be packaged back in its original
package and packaging materials.
Failure to do so may result in a larger restocking
fee or a rejected claim. We will not accept
returns on items that have been broken, washed,
used, worn, written on, or damaged in any
way.
Product Damaged
in Transit
UPS assumes responsibility for delivering
the package free of damage. If an item is
damaged in transit, we will file a claim with
UPS and or the manufacturer. Once UPS resolves
a claim, Autograph-Supply.com will either
provide a substitute product of equal value
to the customer, or provide a full refund
if no substitute product is available.
If the item is urgently needed, the customer
also has the choice of purchasing an additional
item. Once the claim is resolved with UPS,
the customer will be refunded the amount of
the purchase.
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